Shipping policy
Shipping Policy
Thank you for shopping with us! We want to make sure you have a great experience from the moment you place your order to the moment it arrives at your door.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
We ship internationally and delivery times vary by destination:
- United States: 7–15 business days
- Canada & UK: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 15–30 business days
Please note that these are estimated delivery times. Occasional delays may occur due to customs processing, carrier delays, or peak seasons.
Where We Ship From
Our products are fulfilled by trusted suppliers and may ship from warehouses in Asia, the US, or Europe depending on the item. Orders containing multiple items may arrive in separate packages.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We offer free standard shipping on orders over a certain amount — check the banner on our store for current promotions.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after your shipment notification.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@dogooddigitally.com and we'll work with the carrier to locate your shipment or arrange a resolution.
Customs & Import Duties
For international orders, customs fees and import duties may be charged by your local government. These charges are the buyer's responsibility and are not included in the order total or shipping cost.
Contact Us
If you have any questions about your shipment, please reach out to us at support@dogooddigitally.com. We're happy to help!